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�鶹��ý is prepared to help you following the Change Healthcare cybersecurity attack. If you need special assistance during this time, please contact our customer service representatives at (855) 810-3301, or email questions.workforcebenefits@pacificlife.com.

Severe storms and tornadoes struck the state of Arkansas beginning March 14, 2025, resulting in tragic fatalities and considerable damage to homes and infrastructure. In alignment with AR Bulletin 06-2025, which calls for insurers to support affected residents, �鶹��ý will provide accommodations for impacted policyholders upon request.

• Moratorium period: March 15, 2025 – May 14, 2025
• Designated Area: Statewide
• Policies with GPE date in the moratorium period: �鶹��ý will assist impacted policyholders residing in the designated area by offering lapse assistance and extending grace periods. Policyholders must contact �鶹��ý to request accommodations.

Consideration will be given to other policyholders that may have been impacted by the disaster and are experiencing hardship related to the disaster. Policyholders must contact �鶹��ý for assistance.

Life Insurance Producers, Broker General Agencies, Management and Office Administrators are encouraged to reach out to clients in affected areas to inform them of this accommodation.

Our customer service representatives are available to assist you from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday.

• For �鶹��ý policy numbers beginning with “2L,” please call (844) 276-0193.
• For all other �鶹��ý policy numbers, please call (800) 800-7681.

On April 23, 2026, the State of Georgia issued a State of Emergency due to active wildfires and hazardous fire conditions. On May 8, another State of Emergency was issued with updated guidance on affected counties. Many families were displaced and the firefighters continue to try to control the blazes. In alignment with GA OCISF - Directives 26-EX-1 and 26-EX-3, �鶹��ý will provide accommodations for impacted policyholders. Review the table below for a list of affected counties and related time frames. 

�鶹��ý Handling

• Policies that lapsed during the moratorium period: �鶹��ý is reinstating policies and extending the Grace Period End (GPE) date by a minimum of 60 days, with the possibility of further extensions if necessary. Notification letters will be sent to policyowners.
• Policies with GPE date in the moratorium period: �鶹��ý is extending the GPE date by at least 60 days, will extend further if needed. Notification will not be sent to policyowners.
• Policies entering grace during the moratorium period: Policies with the GPE outside of the moratorium will not have extensions. Grace notices will be mailed routinely.

Consideration will be given to other policyholders that may have been impacted by the disaster and are experiencing hardship related to the disaster. Policyholders must contact �鶹��ý for assistance.

Life Insurance Producers, Broker General Agencies, Management and Office Administrators are encouraged to reach out to clients in affected areas to inform them of this accommodation.

Our customer service representatives are available to assist you from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday.

• For �鶹��ý policy numbers beginning with “2L,” please call (844) 276-0193.
• For all other �鶹��ý policy numbers, please call (800) 800-7681.

Severe storms and flooding struck the state of Kentucky on May 16th and 17th , resulting in considerable damage to homes and infrastructure. In alignment with the KY DOI Advisory Opinion, which calls for insurers to support affected residents, �鶹��ý will provide accommodations for impacted policyholders upon request.

• Moratorium period: May 16, 2025 – June 17, 2025
• Designated Area: Laurel, Pulaski, Russel and Clay Counties (Currently)
• Policies with GPE date in the effective period: �鶹��ý will assist impacted policyholders residing in the designated area by offering lapse assistance and extending grace periods.

Consideration will be given to other policyholders that may have been impacted by the disaster and are experiencing hardship related to the disaster. Policyholders must contact �鶹��ý for assistance.

Life Insurance Producers, Broker General Agencies, Management and Office Administrators are encouraged to reach out to clients in affected areas to inform them of this accommodation.

Our customer service representatives are available to assist you from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday.

• For �鶹��ý policy numbers beginning with “2L,” please call (844) 276-0193.
• For all other �鶹��ý policy numbers, please call (800) 800-7681.

On May 13, 2025, historic flash flooding struck Western Maryland after intense rainfall triggered flash flood emergencies across the region, prompting a State of Emergency. The flooding caused widespread disruptions, significant property damage, and tragic loss of life in several communities. In light of the MD Insurance Administration Bulletin 25-8, which encourages insurers to assist affected citizens, �鶹��ý is offering accommodations for impacted policyholders in designated areas.

• Moratorium Period: May 16, 2025 – July 15, 2025
• Designated Area: Allegany and Garrett Counties
• Policies lapsing during the moratorium period: �鶹��ý is reinstating the policies and extending their grace period ending (GPE) date by at least 60 days. If a 60-day extension does not extend the grace period outside of the moratorium, the policy extension goes to the next monthiversary. Notification letters are sent to policyowners.
• Policies with GPE date within moratorium period: �鶹��ý is extending the GPE date by at least 60 days.
• Policies entering grace during the moratorium period: Policies with the GPE outside the moratorium do not receive extensions. Grace notices are mailed routinely.

Consideration will be given to other policyholders that may have been impacted by the disaster and are experiencing hardship related to the disaster. Policyholders must contact �鶹��ý for assistance.

Life Insurance Financial Professionals, Broker General Agencies, Management and Office Administrators are encouraged to reach out to clients in affected areas to inform them of this accommodation.

Our customer service representatives are available to assist you from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday.

• For �鶹��ý policy numbers beginning with “2L,” please call (844) 276-0193.
• For all other �鶹��ý policy numbers, please call (800) 800-7681.